If you do not find the details of the General Information & Conditions you require below, or in the relevant online brochure, please contact us for further information.
- Microsoft Internet Explorer 10
- Microsoft Internet Explorer 9
- Microsoft Internet Explorer 7 and 8
- Mozilla Firefox 3.6 and later
- Google Chrome 5 and later
- Apple Safari 5
Terms & Conditions
The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (‘APT’, ‘KWA’, ‘OWA’, ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour or cruise package you have booked with APT. References to “excursions” are references to short trips or tours included or available as part of your holiday package.
These booking conditions are governed by the law in force in Victoria, Australia.
BEFORE YOU BOOK
Prices – Deposits – Discounts – Payments
Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). For Kimberley Cruising packages, a deposit of $1,500 per person is required within 7 days of booking. For all other packages, a security deposit of 10% of the tour price per person is required within 7 days of receipt of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure for cruising packages, 60 days for all escorted touring and independent Air Tours and 30 days for Wilderness Lodge accommodation, unless otherwise stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in the local currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded.
Travelling with minors
Children under 12 years are not recommended to participate in tours/cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult.
Children Under 15
Receive a 20% discount off the adult fare when sharing with one full paying adult.
Included in Our Cruise and/or Tour Price
Please refer to your individual itinerary for inclusions.
On many sailings, airport transfers are included on the first and last day of the tour as indicated by the itinerary.
These are only available when booking pre or post tour accommodation with APT. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at own expense. For transfers to be booked, flight details must be advised to APT at least 60 days prior to travel, otherwise transfers cannot be guaranteed. See itinerary pages for any variations to the above.
Not Included in Our Cruise and/or Tour Price
Airfares, airport taxes, laundry, food not on the regular table d’hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges and optional excursions not specified in the itinerary. Extra overnight accommodation is not included at the start
or end of the tour if not specified in the itinerary.
In more remote locations, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am.
Cruising – Cabin/Suite/Stateroom Selection
APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice.
In case of an emergency which may require the ship to detour to a foreign port, all MS Caledonian Sky passengers must carry a passport which is valid for a minimum of six months from the date of your tour or cruise conclusion.
Passengers Needing Special Assistance
Any disability or medical condition requiring special attention must be reported to APT at the time of booking. APT will make reasonable efforts to accommodate the special needs of disabled passengers where possible, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Vehicles are not equipped with wheelchair ramps. Not all Cruise Ships and decks have elevators. Cabin doors and restrooms on cruise ships are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Passengers requiring assistance (mental or physical) must be accompanied by a companion capable of providing all necessary assistance.
Health & Fitness
A good level of fitness and health is required to participate on APT’s holiday packages. In some destinations and particularly in the Kimberley, there are extensive sightseeing excursions by foot and which includes climbing of stairs and walking over uneven surfaces and in some cases climbing over rocks and or walking through shallow streams and rivers. Mobility is needed boarding or alighting coaches and cruise ships. We recommend a visit to the doctor and dentist before travelling to remote destinations. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Checklist can be requested at the time of booking and is also available on our website.
The timing of the shore excursions on all cruise ship holiday packages may differ slightly for each package. The published times are a guide only and are subject to change without notice. For cruising clients must be able to climb ramps to embark or disembark cruise ships.
Late Bookings & Special Offers
Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in APT’s other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated.
BOOKING & PAYING FOR YOUR HOLIDAY
Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.
Out of Date Range Flights
If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s.
Travel Insurance is not included in your holiday package. Obtaining Comprehensive Travel Insurance which includes (without limitation) coverage for medical expenses, loss or damage to luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption,
loss of deposit and strikes is mandatory and forms part of your booking contract when booking a Kimberley Cruise. You will be asked to provide the details of your policy before your cruise can be confirmed. We highly recommend that you take out a policy out at the time of booking for all tours.
Travel Information & Documents
After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early am departures. Approximately 21 days before departure you will receive your eticket for flights booked through APT, together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you.
Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
Conditions apply. Please refer to individual brochures for all offers.
Credit Card Surcharges
If you pay APT by credit card, surcharges of between 1% and 3% will be added to your tour price.
APT Deposit Cancellation Peace of Mind
Conditions apply. Applicable when an upfront fee of $75 per person is paid with your deposit. The holiday package can be cancelled prior to final payment date and deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties in relation to – air and rail travel, hotels and cabins. When booking airfares through APT (including when taking advantage of a special offer that includes air travel) standard airline cancellation fees will apply. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit which will be held in suspense. Credit is not redeemable for a cash refund. Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace Travel Insurance, which we strongly recommend at the time of booking.
IF YOU CHANGE OR CANCEL YOUR HOLIDAY
Changes or Additions to your Holiday
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change.
Days of Notice required for cancellation policy
|Fee Per Person
||Escorted Touring and Air Safaris
||Wilderness Lodge Accommodation
|Loss of deposit
||100 days or more
||60 days or more
||15 days or more
|50% of package price
|100% of package price
||60 days or less
||14 days or less
||3 days or less
All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed.
Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any).
You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT’s loss. If you request changes after APT has issued your documents, APT may charge you a fee of $70 per person in addition to any applicable cancellation fees.
Cancellation of Airfares
Scheduled airlines normally regard name changes and changes to departure dates as a cancellation and rebooking which may attract a cancellation fee. Applicable cancellation fees may amount to 100% of the airfare.
IF WE CHANGE OR CANCEL YOUR HOLIDAY
APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure.
The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.
If we Change or Cancel your Holiday Before your Departure
APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels etc., over whom we have no direct control. On occasions, changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly.
Force Majeure means the occurrence of an event that is beyond APT’s reasonable control and which could not have been reasonably prevented by APT, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in New Zealand or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.
Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure
If APT, in its reasonable opinion, considers that any Force Majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of liability in the event of Force Majeure
In the event that APT cancels or changes your travel arrangements in any way due to a Force Majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond APT’s control. It is your responsibility to purchase travel insurance to adequately protect yourself against these risks.
APT Cruises – Included Beverages
Complimentary beverages are served during lunch and dinner onboard and during your cruise. These do not include French Champagne, premium spirits or selected wines which are offered at additional cost.
Noise & Vibration
APT takes reasonable steps to minimise noise and vibrations on its cruise ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that APT is not liable to you for any such noise or vibration.
To ensure all passengers enjoy forward and window facing seats, we have incorporated a daily seat rotation system when travelling on vehicles.
Personal Belongings & Lost Items
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.
Disruption to Cruising & Itinerary Arrangements
Itineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons including, without limitation, road, river or weather conditions, strikes or other reasons beyond APT’s reasonable control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal conditions, itineraries will operate as far as possible as detailed in this brochure. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem, alternative sightseeing may be included. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. Where disembarkation is necessary, some services may not be available. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control.
Data Protection Policy
Limitation of Liability
1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.
2. If, in the opinion of any representative of APT, your mental or physical condition is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.
3. APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention or delay (including mechanical breakdown) beyond its control.
4. Any term, condition or warranty express or implied by statute or otherwise in respect of the holiday packages contained in this brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
5. To the full extent permitted by law, APT’s liability arising under or in connection with these booking conditions:
(a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent
for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by APT within the specified time.
Responsible Service of Alcohol
Our staff are trained in the Responsible Service of Alcohol and are obligated by law to refuse service to any guest who, in their reasonable opinion, appears to be or is intoxicated, or behaves in an aggressive or offensive manner.
APT does not employ medical staff on ships. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive.
Details including the range of benefits are available on our website at www.aptouring.co.nz
For other passengers’ comfort there is no smoking on coaches or cruise ships, except in designated areas.
Travel Pack and Day Kit
Each passenger on a tour of five days or longer will receive a day pack prior to joining the tour. Each couple/solo supplement traveller receives one water bottle and a torch.
If a problem occurs during your holiday you should, in your own interests, advise your tour/cruise director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days.
Touring is conducted in small 4WD vehicles with limited luggage capacity. Each passenger must limit their luggage to one small/medium soft bag or suitcase weighing no more than 16kg (35 lb approx). Cameras, make-up bags etc should be carried separately. Air travel within the Kimberley is in small aircraft which must comply with strict total weight limits (for both passengers and luggage). For Kimberley Cruises and packages, excess luggage may entail special charter of aircraft or helicopter. This additional cost will be passed on to you.
Maps Within This Publication
Note that maps may not be to scale.
|Please note the there are specific Terms and Conditions that are determined by:
1. the country you are in when purchasing your APT holiday, and
2. the destination/s that you will be travelling to.
You can read these specific General Information and Conditions on the back pages of the relevant online brochures here.
Bell Gorge Wilderness Lodge Special Facility Licence No.6220138611;
Kimberley Wilderness Adventures Pty Ltd, Bellburn Site Purnululu National Park Special Facility Licence No.6220113499; and,
Mitchell Falls Wilderness Lodge Special Facility Licence No.6220138595
Images within the website have been reproduced with the permission of Tourism Western Australia; Tourism Northern Territory; Tourism Queensland and Tourism South Australia.
If you did not find the details you require here, or in the relevant online brochure, please contact us for further information.